Full-time, 8-hour shift Mon to Fri (night shift)

 

Responsibilities:

• Acts as the main point of contact for specific clients and addresses support requests and questions for clients, maintaining a high standard of excellence
• Exercises prompt, professional, and detailed communication back to the client on the status of tasks, ensuring deadlines, scope, project deliverables
• Provides documentation to the client on updates (schedules, receipts, etc.)
• Contacts clients through email or phone to facilitate successful project delivery
• Pro-active problem-solving skills – complete extensive research to find resolutions and present options to departments and then present to the client
• Distributes or troubleshoots, incoming client requests within available project management platform/s
• Manages client deployment/delivery schedules, creating tasks, and quality assurance of products as needed
• Direct communication with product fulfillment teams to ensure a successful product launch
• Perform other related duties as required

 

Qualifications:

• A bachelor’s degree in Sales, Marketing, Customer Relationship Management, Business Management, Business Administration, Communications, or any other related field. An equivalent of the same in working experience is also acceptable for this position.
• Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility (willing to work during US business hours).
• Proactive in efficiency and workflow communications and management
• Strong professional written and verbal communication skills
• Ability to handle multiple tasks with changing priorities in a dynamic, fast-paced environment
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives
• Effective collaboration skills, a team player
• Good prioritization skills and be flexible enough to adapt plans
• Excellent analytical, problem-solving, and organizational skills

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