Customer Support Specialist - bloop

Type: Full-time, 8-hour shift Mon to Fri

 

Responsibilities

 

  • Responds to customer queries in a timely and accurate way, via phone, or email
  • Identifies customer needs and ensures that appropriate actions are taken to resolve specific customer problems and concerns
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Follow up with customers to ensure their technical issues are resolved
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

 

 

Qualifications

 

  • At least 1 year experience as a Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
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