customer support representative - bloop

FULL-TIME Night Shift, Monday-Friday

Who and what we’re looking for

  • Excellent written and oral communication skills
  • Problem-solving skills
  • At least 1 year experience as a Customer Support Specialist or similar role in a BPO setting
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Multi-tasking abilities
  • Patience when handling tough cases


A bit about the job

  • Responds to customer queries in a timely and accurate way, via phone, or email
  • Identifies customer needs and ensures that appropriate actions are taken to resolve specific customer problems and concerns
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Follow up with customers to ensure their technical issues are resolved
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.


What we offer

    • Salary range: PHP20K-30K
    • Hybrid work setup with flexible hours
    • Free lunch, snacks and unlimited coffee in office
    • Comprehensive HMO and life insurance
    • Paid time off for birthday, vacation, emergency, and sickness
    • Birthday bonus
    • Pet-friendly and stress-free work environment
apply now