FULL-TIME Night Shift, Monday-Friday

Who and what we’re looking for

• Excellent written and oral communication skills
• Problem-solving skills
• At least 1 year experience as a Customer Support Specialist or similar role in a BPO setting
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Multi-tasking abilities
• Patience when handling tough cases

 

A bit about the job

• Responds to customer queries in a timely and accurate way, via phone, or email
• Identifies customer needs and ensures that appropriate actions are taken to resolve specific customer problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Update our internal databases with information about technical issues and useful discussions with customers
• Follow up with customers to ensure their technical issues are resolved
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

 

What we offer

• • Salary range: PHP20K-30K
  • Hybrid work setup with flexible hours
  • Free lunch, snacks and unlimited coffee in office
  • Comprehensive HMO and life insurance
  • Paid time off for birthday, vacation, emergency, and sickness
  • Birthday bonus
  • Pet-friendly and stress-free work environment

apply now